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Vouchers FAQ

Buy Gift Vouchers

 

If the shop provided gift vouchers, you can buy them like all other products. The shop system will activate your voucher as soon as you have bought and payed for it. The value of the voucher will be visible in your shopping cart. You can send the voucher via e-mail by clicking the link "Send Voucher".

 

How to send Vouchers

 

Please click the link "Send Voucher" in your shopping cart to dispatch a voucher. We need the following details in order to send the voucher to the correct person: First name, last name, a valid e-mail address of the recipient and the desired voucher value (you can also use only a part of your balance). Please provide also a short message for the recipient. Please check those information again before you click the "Send Voucher" button. You can change all information at any time before clicking the "Send Voucher" button.

 

How to use vouchers to buy products

 

As soon as you have a balance, you can use it to pay for your orders. You can redeem your voucher during the checkout process. You would have to choose your preferred method of payment for the difference amount in case your balance is lower than the value of goods you ordered. If your balance is higher than the value of goods you ordered, the remaining amount of your balance will be saved for your next order.

 

How to redeem vouchers

 

In case you have received a voucher via e-mail:

 

1. Click on the link provided in the e-mail. If you do not have an account in this shop already, please create a personal account. 

2. You can enter your voucher code after having added a product to your shopping cart.

 

Problems?

 

If You have trouble or problems using your vouchers please contact us via our e-mail: info@petitesteps.ch. Please describe the encountered problem as detailed as possible! We need the following information to process your request quickly: Your customer id, the voucher code, error messages the shop system returned to you, and the name of the web browser you are using (e.g. "Internet Explorer 8”, "Safari 11.0”, etc.).

 

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